Return and Exchange Policy
Please review the product label prior to opening
products. You may return unopened items purchased from Natura
Solution for any reason within thirty (30) days of purchase - excluding
refrigerated, special order, cosmetics, books or clearance products. (Sales on
these products are final.)
Return
Instructions
Step One: Items
must be properly packaged and returned at the customer's expense. We must
receive these products unopened and in new condition. Place the items you are
returning in sturdy packaging. Make sure all items are packed tightly and
securely, as we need to receive them in new condition. We are not responsible
for breakage or damage during shipment of returned items.
Step Two: Indicate
whether you would like an exchange or a refund.
Step Three: Make a
copy of the receipt that was enclosed with your original order, highlight the
items you are returning, and place the copy in the box with the products.
Step Four: Please
return the products to the mailing address below:
Step Five: Take the
package to your preferred shipping location to have it delivered to us. (If you
are returning a product due to a defect or an error made by us, please include
a copy of your receipt with your package so we can refund your shipping costs.)
Unopened
Items - 30 Days
You will
receive a full refund for unopened items in the original form of payment less
any applicable discounts, shipping fees, and handling fees. Sorry, we are not
able to accept returns after 30 days.
We do our best to package your product(s) so they
will arrive to you in excellent condition. But once the package leaves our
warehouse, it goes through many hands - products may shift causing
unintentional damage. Should you receive a product that has been damaged in
transit, please contact us immediately for further instructions. Please do not
discard the damaged product(s) and retain the original box and packaging in
case your carrier requires an inspection of the damaged package.
Questions?
Call us at 1-323-526-1127 or email us at: info@naturasolution.com if you
have questions about our return policy.