Return and Exchange Policy

Please review the product label prior to opening products. You may return unopened items purchased from Natura Solution for any reason within thirty (30) days of purchase - excluding refrigerated, special order, cosmetics, books or clearance products. (Sales on these products are final.)

Return Instructions

Step One: Items must be properly packaged and returned at the customer's expense. We must receive these products unopened and in new condition. Place the items you are returning in sturdy packaging. Make sure all items are packed tightly and securely, as we need to receive them in new condition. We are not responsible for breakage or damage during shipment of returned items.

Step Two: Indicate whether you would like an exchange or a refund.

Step Three: Make a copy of the receipt that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.

Step Four: Please return the products to the mailing address below:

ATTN: RETURNS

Natura Solution

938 S. Atlantic Blvd. Ste. 2 Los Angeles, CA 90022

Step Five: Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)

Unopened Items - 30 Days

You will receive a full refund for unopened items in the original form of payment less any applicable discounts, shipping fees, and handling fees. Sorry, we are not able to accept returns after 30 days.

Damaged & Incorrect Items

Our error rate is less than 1% but occasionally we make an error and ship the incorrect item. Please double check the email confirmation you received at the time of your order and if we made an error, please call us at 1-800-390-6222 and we will immediately correct it!

We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our warehouse, it goes through many hands - products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.

Questions?

Call us at 1-323-526-1127 or email us at: info@naturasolution.com if you have questions about our return policy.